Office Policy

Office Policy

The fee for your endodontic treatment will be based on the extent of treatment. During your first visit, we will discuss the probable number of visits, their length, and the fees involved. We aim to deliver a high-quality service with every clinical case that presents to our office. Our fees are reflected with the level of care that we provide and therefore use the fee guide from the Ontario Dental Association for Dental Specialists. As with other personal services, unless prior arrangements are made, we expect payment at the time of our service to you. We will require half of the total payment for any treatment(s) that need two or more visits for completion after the initial treatment visit.

For your convenience, we accept Visa, MasterCard, and Interac Debit. Unfortunately, we do not accept personal cheques.

For patients that have dental insurance, we will submit predetermination information to your carrier on your behalf using an electronic system, however, we do not accept direct payments from insurance carriers. Please note that it is the responsibility of the patient to receive reimbursement from their carrier.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.


In order to provide a prompt appointment for you and other patients that may be experiencing pain, all patients will be contacted 48 to 72 hours prior to their scheduled appointment with us. The purpose of this call is to confirm you can come to your scheduled appointment. If we are not able to directly speak with you, a voicemail will be left or an email will be sent if we have your email address on file. If we do not receive a confirmation call or email from you at least 24 hours prior to your scheduled appointment, we will notify you (voicemail and/or email) to let you know that your scheduled appointment is cancelled and you have been taken off of our schedule. 
Any “no shows” or short notice cancellations (less than 24 hours) on confirmed appointments will require a $200 deposit in order to re-book the appointment. This amount will be retained if another no-show or short notice cancellation occurs. Otherwise, the deposit will be deducted from the total cost of your appointment. 
We highly appreciate your understanding of these policies. We have a waiting list of patients in pain who would like to be seen as soon as possible.  Thank you for informing us at least 24 hours in advance if you are unable to keep your appointment.


Due to COVID-19, we make all attempts to minimize personal contact in our office. Therefore, you must complete and sign all required forms ahead of your consultation appointment. These forms include your medical history and all required consents. This can be done online in the comfort of your home.  You will be given a unique login ID by email. The login ID is valid for 24 hours only. After logging in, you will need to complete and sign all required forms. Please remember to click the “submit” button at the bottom of each section to save your information. We ensure that this website is  completely secure